1 Delivery Availability

Delivery options are available only where the relevant order, product and supply arrangement can be lawfully processed and fulfilled.

• Available delivery methods, destinations and charges will be shown during checkout or confirmed before fulfilment.
• We may be unable to accept or dispatch an order where legal, regulatory, eligibility or verification requirements are not satisfied.
• Customers are responsible for entering complete and accurate delivery information.

2 Order Processing

Once an eligible order has been received and confirmed, we will arrange processing as soon as reasonably practicable.

• Processing may be subject to order verification, payment confirmation, stock availability and applicable compliance checks.
• Orders placed on weekends or public holidays may be processed on the next applicable business day.
• Receiving an order confirmation does not guarantee fulfilment where a legal or verification issue is subsequently identified.

3 Delivery Timeframes

Any delivery timeframe shown on our website or provided during checkout is an estimate only and begins after an order has been accepted and dispatched.

Delivery may be affected by factors outside our reasonable control, including:

• Carrier delays, network disruptions or service interruptions;
• Public holidays, peak periods or severe weather events;
• Incorrect or incomplete customer delivery details;
• Regulatory, verification or compliance-related delays.

4 Shipping Fees and Tracking

• Applicable shipping fees, if any, will be shown at checkout before an order is submitted.
• Where tracking is available, tracking information will be provided after dispatch or made available through our Track Order page.
• Customers should review tracking updates regularly and contact us promptly if a delivery issue arises.

5 Incorrect Address, Failed Delivery or Returned Parcels

• Please check your delivery details carefully before submitting an order.
• If a parcel is returned because an address was incorrect, incomplete or unavailable for delivery, additional costs may apply before redelivery can be arranged.
• Where delivery is unsuccessful for reasons outside our control, we will review the matter and advise the available next steps.

6 Lost, Delayed or Damaged Parcels

If you believe your parcel has been lost, materially delayed or damaged during delivery, please contact Ozvape as soon as possible with your order details and any supporting information, such as delivery updates or photographs of damage.

• We may request photographs, packaging details or other information to assess a delivery issue.
• Where appropriate, we will assist with enquiries to the relevant delivery provider.
• Any refund, replacement or other remedy remains subject to applicable law and our relevant store policies.

7 Policy Updates

Ozvape reserves the right to update this Shipping Policy where necessary. Updated terms will be published on this page and will apply from the stated effective date, subject to applicable Australian consumer laws.